FAQ’s



Quick answers, see below for full description:

Prices include linens, centerpieces and runners : Deposit is 50% : No catering restrictions or requirements : Alcohol is allowed : Stay as late as 2 a.m. (extra cost) : Our price list has many details

Frequently Asked Questions:

Q) Can I stop by anytime for a tour?

Q) Do you allow Sunday events?

Q) Are linens included? Centerpieces? Runners? Backdrop? Chair Sashes? Sparklers?

Q) Do you offer All-Inclusive packages? A choice that will show us the entire price for room, catering, decor, cake, wedding planning and floral?

Q) Do you allow alcohol? Can we bring our own bartender?

Q) Can we have a live band?

Q) Can we have a DJ?

Q) What is required to reserve a date?

Q) I placed a reservation through the calendar, gave all my information, but the calendar does not show that the time is reserved. What happened?

Q) Is there a required security or cleaning deposit?

Q) Do you have restrictions on vendors/caterers?

Q) Is there a kitchen we can use?

Q) How late can we stay?

Q) How is final payment handled?

Q) Can I start unloading early, I am worried about having enough time to set up?

Q) Can we or our caterers bring or drop off anything early? Decorations? Food? Large, hard to transport, things like backdrops?

Q) How much parking do you have?

Q) To do a slide show or videos what do we need to do?

Q) Can we do really loud events? High school or college dances? Country line dancing?

Q) Can we delay our event or get a refund if the weather is bad?

Q) Do you have serving utensils and place settings we can use?

Q) Can we move the black chairs from the lower to the upper ballroom? Or vis-a-versa?


Q) Can I stop by anytime for a tour?

A) Please schedule a tour here.

Q) Do you allow Sunday events?

A) Yes we do. They are the same pricing as Saturdays.

Q) Are linens included? Centerpieces? Runners? Backdrop? Chair Sashes? Sparklers?

A) YES! We include tufted linens for all standard tables with your rental, have a wide variety of premium centerpieces and huge color choice in runners and chair sashes and backdrop. We even include sparklers, bubbles or bells for your exit/getaway.

Q) Do you offer All-Inclusive packages? Something that will make it easier and less stress by doing everything through your venue and your planner?

A) not at this time

Q) Do you allow alcohol?

A) Yes we do! You are welcome to serve any type of alcohol at your event. You will work with our event planner to add the bar service package. Please see our bartender service on the price list for details. We do not allow others to bartend at our venue. This is the only strict vendor restriction.

Q) Can we have a live band?

A) You can under certain circumstances. A String Quartet or other performer that does NOT have drums, horns, or amps is allowed for any event. If you want a large band or one with amplifiers you must reserve both ballrooms.

Q) Can we have a DJ?

A) You may bring in any DJ as long as they connect to the house system.  If you would like to have a complete DJ experience complete with speakers and amplifiers you must rent both ballrooms or hire our professional DJ to create that experience for you.

Q) What is required to reserve a date?

A) A contract must be signed and a deposit received. Please text us to get the process started or if you have any questions, (801) 899-9483.

Q) I placed a reservation through the calendar, gave all my information, but the calendar does not show that the time is reserved. What happened?

A) Booking a date through our sites calendar puts you in line for that space and time you’re wanting to reserve. In order for the booking to show as reserved on the calendar you will need to have submitted signed contracts and paid the 50% room rate deposit. Please text us at (801) 899-9483 if you’re needing to complete these steps or want to find out if you are first in line.

Q) Is there a required security or cleaning deposit?

A) We only require a Security/Cleaning Deposit for very large and/or teen events. The security/cleaning deposit is to cover damage, breakage, theft and possible extra cleaning (above and beyond normal).

Q) Do you have restrictions on vendors/caterers?

A) Castle Park has no such restrictions. We charge nothing extra if you want to self serve or find your own catering. We take care to have no hidden costs.

Q) Is there a kitchen we can use?

A) Yes, the upper and lower ballrooms have a very large warming kitchen. Fire code restricts the use of the burners but it has 2 ovens and microwave you can warm food in. Caterers/renters need to have their food prepared before they arrive; the kitchen is not for preparing a meal. There is a microwave, large ice machine, triple refrigerator, and tons of counter space. Caterers/renters are required to leave the kitchen clean and take care of their trash, Caterers/renters need to bus tables and pick up at the end of the night.

Q) How late can we stay?

A) You may rent additional hours, just check the tour/price packet for details. If you want to plan on staying later than 2 a.m. you will need to get special approval from the Castle Park management.

Q) How is final payment handled?

A) Usually final payment is taken care of during the final planning meeting with us. Payment in full needs to be paid at least one month prior to the event. The final payment is the last 50% of what is owed usually. Any add-on’s from the day of the event, or things that did not get paid for during the final planning, will need to be paid for the night of the event. Late charges may be added if payment is not completed one month before the event is scheduled.

Q) Can I start unloading early, I am worried about having enough time to set up?

A) You can add hours if you would like, please see the price sheet. If you have rented items from Castle Park be assured that your items will be set up and ready for you at the start of your rental time. If you are doing your own set up, or have others helping, you can arrive and start coming in at your rental start time, not before.
Due to the number of events that are held at Castle Park our staff are regularly working right up until the start time to assure that your event space is clean and completely set up. We are strict about the time policy, so even if your ballroom is set up before your scheduled time we still expect you to keep to the agreed upon rental time unless you add additional hours. If you have vendors/family that want to come earlier than your scheduled time to unload/set-up, then you will need to pay for an extra hour(s). Any linens, center pieces or decorations of any type rented from Castle Park they will be already set up at the start of your rental time, adding additional value to your rental items.

Q) Can we or our caterers bring or drop off anything early? Decorations? Food? Large, hard to transport, things like backdrops?

A) The cake can be delivered a few hours early as long as the delivery person takes less than 15 minutes total when dropping it off. If you need to drop something off, like a rented item, we may have room to store medium or smaller items the day of your rental. You must arrange beforehand and get approval; arrange a time with one of our staff. Larger rented items from other companies need to be arranged for on a case by case basis. If you want to set up and/or decorate earlier than the rented hours under contract you’ll need to pay for additional hours. If you’re needing to add the hour(s) last minute you’ll need to contact us and make sure it is possible.

Q) How much parking do you have?

A) We have over 230 off street parking spaces. We have parking close to all of the venues.

Q) To do a slide show or videos what do we need to do?

A) We have TV’s in both ballrooms and in the Upper grooms room. Bring a USB and plug it in, or prepare to cast it to the TV as there is open wireless in the ballrooms.

Q) Can we do really loud events? High school or college dances? Country line dancing?

A) The Ballrooms are sound proofed and we have simultaneous events regularly. If you have rented both ballrooms for you event you can be as loud as you’d like. If there is another renter we will work with you on how loud the music can be turned up.  High School dances are required to use the Lower Ballroom but can add the upper if needed and can only be scheduled 8 weeks prior to the date so we can determine if there is any impact on other events we may have.

Q) Can we delay our event or get a refund if the weather is bad?

A) No. You will need to plan for bad weather. If renting the Castle or Gazebo for your ceremony and the weather is bad we will move your wedding indoors.

Q) Do you have serving utensils and place settings we can use?

A) We have lots of items for rent. Talk to the event planner when you come for your appointment.  We will work with your caterer if needed.

Q) Can we move the black chairs from the lower to the upper ballroom? Or vis-a-versa?

A) No.  We do not move chairs between rooms.